Desenvolvimento de artefatos de software para apoiar a avaliação de bibliotecas digitais móveis focando em experiência do usuário

Abstract

This dissertation was developed within the scope of a project by the Open University of the Unified Health System (UNASUS/UFMA), whose goal is to expand access to educational resources for healthcare professionals through a mobile digital library. The migration of content previously restricted to a web environment to mobile devices revealed important challenges related to usability, accessibility, and user experience, especially considering the demands of use in real professional practice contexts. To address these challenges, the research adopted a structured approach composed of exploratory studies, which enabled an understanding of the usage context and the identification of limitations present in existing mobile digital libraries, and a Systematic Literature Review (SLR), which consolidated the main quality attributes relevant to this type of application. These results supported the development of BiblioCheck, an inspection checklist designed to evaluate usability, accessibility, and quality of use in mobile digital libraries. The checklist was assessed by inspectors and experts, who analyzed its clarity, applicability, and ability to identify real issues. The results demonstrated that BiblioCheck is effective in supporting systematic evaluations, facilitating the identification of critical problems and guiding improvements in the design and functionality of these systems. Qualitative feedback from the evaluators contributed to refining the instrument, increasing its precision and alignment with the specificities of mobile use. In the end, the dissertation delivers three main contributions: an updated mapping of quality attributes for mobile digital libraries, the creation of a structured and validated instrument for inspecting these systems, and practical recommendations that can guide future design, evaluation, and development initiatives. The work therefore contributes to overcoming existing gaps in the field and offers direct support for enhancing the user experience in mobile digital libraries, including the UNASUS/UFMA project and similar initiatives.